Casino Dealer Jobs In New Zealand

Kaimahi Wharepeti

Table games dealers lead and control games played at casinos, calculate winnings and losses, and pay out winning bets.

Pay

$19 per hour

$20-$22 per hour

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If you've ever been curious about working in a casino, follow Rene as she finds out what it takes to become a Table Games Dealer at SKYCITY Auckland.

Job opportunities

Pay

Pay for table games dealers varies depending on their experience.

• Table games dealers in training usually earn minimum wage an hour.
• With up to 150 hours experience they usually earn between minimum wage and $20 an hour.
• Experienced table games dealers that know several card games can earn up to $22 an hour.

Table games dealers may also get subsidised meals, health insurance, incentives and employee discounts.

Source: Skycity, 2017.

(This information is a guide only. Find out more about the sources of our pay information)

What you will do

Table games dealers may do some or all of the following:

• open the cash float and game table
• check the cards and equipment that will be used in the game
• exchange money for chips
• start and control the game
• calculate the number of chips players have won and lost
• pay out chips
• close the float and table, and make sure it all balances.

Table games dealers are usually trained in only a few games.

Skills and knowledge

Table games dealers need to have:

• knowledge of the rules of the game they are dealing and the procedures they have to follow
• understanding of what different bets mean and what they are worth
• knowledge of security risks that may occur in the casino
• good maths and customer service skills.

Working conditions

Table games dealers:

• work shifts, day and night and weekends
• usually work in casinos and on cruise ships.

Radha Vellanki

Table Games Manager

Initially hesitant about working in a casino

Radha Vellanki, who had been a teacher in India, was initially hesitant about taking a temporary job as a dealer at SkyCity Auckland's casino.

'In India a casino is not the type of place where a respectable woman works – I didn't even tell my parents where I was working! But as I started to grow into my role, to see what an excellent place it was to work, I felt quite the opposite. I'm now proud to say I work here.'

Using her classroom skills in a casino

In her role as Table Games Manager, Radha oversees the supervisors and staff who run the different table games, and it is her job to ensure that both the players and the employees are kept happy.

'It's a multitasking role so you have to keep your eyes on many different things at once – whether it's keeping the table stocked with chips, planning the rosters, recruitment and training, or making sure the staff are paid on time.

'Many of the negotiation techniques that I first learned in the classroom come in useful! You need good communication above all, but then patience, flexibility and dedication.'

Entry requirements

• To become a table games dealer you must:
• be over 20 years old
• undergo a police background check
• hold a Certificate of Approval from the Department of Internal Affairs.

Table games dealers are trained for four to six weeks before they start working, and continue to gain skills on the job.

Secondary education

There are no specific secondary educational requirements to become a table games dealer. However,a good standard of English and maths is preferred.

Personal requirements

Table games dealers need to be:

• friendly and outgoing
• good at communicating and listening, as they may have to deal with people who do not speak English as their first language
• good at dealing with difficult customers
• tactful, honest and reliable
• able to work quickly and accurately.

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Useful experience

Useful experience for table games dealers includes money handling or customer service roles.

Physical requirements

Table games dealers need:

• to have normal colour vision
• to be neat and tidy
• to be fit enough to cope with standing for a long time.

Find out more about training

Department of Internal Affairs

(04) 495 7200 - casino.compliance@dia.govt.nz - www.dia.govt.nz

What are the chances of getting a job?

COVID-19 pandemic decreases demand for table games dealers

Job opportunities for table games dealers are poor because the COVID-19 pandemic has reduced demand for workers.

Demand may improve as restrictions to control the spread of the pandemic ease.

Skycity is largest employer of table games dealers

Skycity's casino in Auckland employs the most table games dealers in New Zealand. The casino operates 24 hours a day, seven days a week. The majority of table games dealers are employed on part-time contracts.

The following casinos also employ table games dealers:

• Skycity Hamilton
• Skycity Queenstown
• Christchurch Casino
• Dunedin Casino.

Table games dealers also work on cruise ships.

Sources

• Christchurch Casino website, accessed October 2017, (www.christchurchcasino.nz).
• McNicol, H, 'Skycity Profit Drops as VIP Gambler Turnover Falls and Disruption Hinders Growth', 9 August 2017, (www.stuff.co.nz).
• Ministry of Business, Innovation and Employment, '2006-2014 Occupation Data' (prepared for Careers New Zealand), 2015, (www.mbie.govt.nz).
• Patel, K, recruitment advisor, Skycity Auckland, Careers Directorate – Tertiary Education Commission interview, October 2017.

(This information is a guide only. Find out more about the sources of our job opportunities information)

Progression and specialisations

Table games dealers may progress into supervisory and management roles.

Table games dealers check the cards and chips before games are played at casinos

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Last updated 28 April 2020